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Cognia AI - AI Receptionist & Voice AgentsCognia AI
Cognia AI - AI Receptionist & Voice AgentsCognia AI
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Cognia AICognia AI

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Use Case

After-Hours Service
Business Continuity 24/7

Never miss an opportunity or urgent call. Provide professional service outside business hours with intelligent AI that knows when to escalate emergencies.

100%
Calls Answered
24/7
Availability
<2min
Emergency Response
Schedule Demo+1 616-326-3328
Use Case

After-Hours Service Business Continuity 24/7

Never miss an opportunity or urgent call. Provide professional service outside business hours with intelligent AI that knows when to escalate emergencies.

100%
Calls Answered
24/7
Availability
<2min
Emergency Response
Schedule Consultation

Key Capabilities

What this solution delivers.

Night & Weekend Coverage
Handle calls during evenings, weekends, and holidays without extra staffing. You...
Emergency Detection
Identify urgent situations and immediately alert on-call staff via SMS, call, or...
Next-Day Scheduling
Book appointments for next business day and send confirmation to customers. Fill...
Custom Escalation Rules
Define what constitutes an emergency and who to contact based on issue type, cus...

Complete After-Hours Coverage

Professional service when your office is closed

Schedule a Consultation

Handle calls during evenings, weekends, and holidays without extra staffing. Your business never sleeps.

How After-Hours Service Works

Seamless coverage from close of business to next morning

01

Business Hours End

When your office closes, AI seamlessly takes over call handling with after-hours messaging.

02

Caller Engagement

AI answers professionally, identifies the caller's needs, and determines if it's an emergency.

03

Smart Triage

Emergencies are escalated immediately. Non-urgent calls get messages taken or next-day appointments.

04

Morning Summary

Your team receives a complete summary of all after-hours calls with transcripts and action items.

Results for Service Businesses

Capture opportunities and handle emergencies 24/7

100%
Calls Answered
24/7
Availability
<2min
Emergency Response
$0
Overtime Costs

Perfect For

Industries that need after-hours coverage

Emergency Services

  • HVAC & Plumbing
  • Property Management
  • Healthcare & Medical
  • Veterinary Clinics
  • IT Support
  • Security Services

Professional Services

  • Law Firms
  • Accounting
  • Real Estate
  • Insurance Agencies
  • Consulting Firms
  • Financial Services

Ready for 24/7 Coverage?

Never miss an urgent call or opportunity

Schedule Demo24/7 Call Handling
24/7 CoverageEmergency RoutingNo OvertimeProfessional Service